To safeguard passengers and crew, and to ensure continuity in our services, VistaJet has taken additional steps along with its partners to further strengthen safety and security procedures every day.
Dedicated Flight Approval and Coordination teams are working 24/7 to assess and approve any booking and change requests from a technical, safety and security standpoint. To help reduce the spread of the virus, VistaJet works with leading experts, including Control Risks and Osprey for advice using both human and AI-driven intelligence, while MedAire provides leading medical support on the ground and in the air.
To reduce the number of people interacting with the aircraft, every effort is taken to assign a single set of crew to a single aircraft over their full 17-day rotation.
All crew are checked for signs of the virus twice a day and, if there is any doubt as to their health, VistaJet will take them out of service until cleared by a certified professional. Digital thermometers are stocked onboard every aircraft to allow crew to register their temperature and immediately report to the Operations should it be above 37.5°C.
Handshake greetings have been halted, and crew will wear protective masks and gloves as required and permitted. They will also oversee all aircraft cleaning procedures to ensure they meet or exceed published guidelines.
VistaJet has introduced new processes to monitor passenger health status. Those who have traveled to/from high risk locations in the last 30 days will be required to complete additional travel documents and a self-declaration. This declaration will be presented to the port of arrival authority and will stand as a legal verification of information from the passenger. For more information about how we process this data please click here.
Additionally, prior to boarding, your crew may use a digital thermometer to take the temperature of any passenger traveling from an identified hot spot or should they be displaying symptoms of the virus.
Crew members will ensure that the stock of masks, gloves, sanitizers and cleaning supplies are maintained onboard every VistaJet aircraft.
Should a passenger start displaying symptoms inflight, your crew will contact MedAire immediately for further guidance. As a precautionary measure, should it be determined that a COVID-19 carrier traveled on a VistaJet aircraft, that tail will be temporarily taken out of service, cleaned and evaluated.
To remove unnecessary exposure, most onboard soft-furnishing have been removed from display, such as cushions, blankets, magazines, books, handsets and iPads, and available from crew as requested. To further ensure comfort, food service has been reviewed in accordance with customer preferences — including the frequency of crew visits into the main cabin and preferred menu options: from pre-packed food with minimum interaction, to a hamper from our trusted partners served with disposable plates and cutlery, or a seasonal menu presented as normal with formal, tray or buffet style service.
VistaJet is working closely with all partners across our supply chain to ensure safe management, delivery and action every day.
Operations teams liaise daily with private jet terminals around the world on bookings and inquiries to safeguard passengers and crew from arrival, through passport control where relevant, and onto our aircraft.
Our Private Dining specialists have stringent safety protocols in place with our preferred catering and restaurant partners. This includes personal hygiene, control processes from storage and preparation to plating and delivery, and all necessary documentation.
VistaJet has been monitoring and adapting to the outbreak since the first cases were reported in late 2019. A number of countries continue to impose travel restrictions and details continue to emerge. Our teams are working daily with experts and authorities to update standards as the situation evolves.
Should customers have any questions about an upcoming flight or need support on critical travel, they can call their dedicated Customer Experience Manager or Member Services directly who will be able to advise with the most recent information. For any media enquiries, please contact press@vistajet.com.
